Help, contact and the rules of the road
Questions about an offer, a delivery or a revised quantity should reach a person, not a ticket queue. Call or message the team directly.
Contact us
Call or WhatsApp us and quote your order reference so we can pull the file up straight away. We answer in English and Kiswahili.
Phone
+255 700 000 000WhatsApp
+255 700 000 001Office
Msasani, Dar es Salaam, Tanzania
Opening hours
Mon–Sat, 08:00–18:00 EAT
Common questions
Terms of service
These terms govern how requests, offers and orders are handled:
- • A submitted request is not an order and reserves no stock.
- • A written offer, accepted explicitly, forms the order terms.
- • Accepted offer versions are preserved exactly as sent.
- • Prices are in TZS and charges are itemised separately.
- • Payment status is confirmed before an order is marked paid.
Privacy notice
Your request basket and any request you submit are stored in this browser until you send them. This site carries no analytics or advertising trackers, and you can clear your basket at any time from your browser settings.
Once an order is placed, the details we hold about your business, delivery address and order history are used only to prepare offers, fulfil orders and keep records required for invoicing.
Cancellations and disputes
If something goes wrong with an order, raise it against your order reference:
- 1. Raise the issue against the order reference by phone, WhatsApp or email.
- 2. Our team records the issue against the order and checks the accepted offer terms.
- 3. Any cancellation, refund or replacement is an explicit audited action — statuses are never silently overwritten.
Still unsure about a lot?
Start a request and put your question in the line note. Our team answers it in the offer.