A request, a verified offer, then a decision
Produce is physical and variable. So we separate what you ask for from what we can actually commit to. Here is the whole path, including the parts most platforms leave vague.
- 1Request
- 2Verification
- 3Offer
- 4Accept
- 5Fulfil
Five steps, no surprises left out
Each step has an owner, a visible status and a record. Nothing jumps straight from a button click to “confirmed”.
Step 01
Build a request basket
Add lots and quantities. Fixed-price lots show an indicative unit price; quotation lots show “price on request”. You can add a note per line — grade, packaging, timing.
Guest checkout. No account needed.
Step 02
Tell us the delivery terms
Choose company-arranged delivery or store collection, then give an address, a landmark and a preferred date. Charges are not guessed at this point; they are quoted.
Landmarks matter more than street names for drivers.
Step 03
We verify the lot
Staff check the physical quantity, grade, moisture or quality records, and whether the lot is in our store or still with the farmer. This is why a request is not an order.
No stock is reserved by submitting a request.
Step 04
You receive a written offer
Line by line: quantity, unit price, charges, delivery method, validity date and a note explaining anything that changed. If we revise it, you get a new version and can still see the old one.
Acceptance applies to one specific version.
Step 05
Accept, pay, follow fulfilment
Accept the offer with its exact terms, then pay by mobile money or card. Delivery or collection is tracked separately from payment.
Payment status is confirmed before fulfilment starts.
What our availability labels actually mean
We never present sourced produce as physical stock. The distinction changes what you can plan around.
Confirmed available
Counted and graded in our store. The quantity is real at the time of listing, though it is re-checked when your request is reviewed.
Best for orders you need to schedule now.
Sourced to order
Still held by the farmer or co-operative. We have a working relationship with the source, but quantity and grade are expectations until checked.
Allow extra time before an offer is sent.
Availability to be confirmed
Seasonal, harvest-dependent or otherwise uncertain. Ask us to check before you make commitments to your own customers.
Not suitable for fixed-date contracts without confirmation.
Revised does not mean rewritten
A revised offer creates a new version. The earlier version stays in your account exactly as it was sent, with its own quantities, prices and validity date. If you accepted version 2, that is the version on record — not whatever the latest one happens to be.
- Every revision states what changed and why.
- Acceptance applies to one version and its terms.
- Expired offers must be refreshed, not silently accepted.
- Declining has no cost and no stock effect.
Example revision
v2 currentTotal TZS 895,000
Total TZS 480,000
Reason recorded: only 500 kg remained after quality re-check; unit price adjusted after re-grading. Delivery charge unchanged.
Two ways to receive your produce
Both are quoted explicitly. We do not hide transport inside a unit price.
Company-arranged delivery
We quote a delivery line based on volume, route, vehicle and offloading needs. The driver uses your landmark. Delivery timing is confirmed against the accepted offer.
Collection from a store
No delivery charge. The offer tells you which store holds the lot and when it will be ready. Bring the order reference and a contact ID.
Paying for an order
Payment happens after you accept an offer, by mobile money or card, in TZS. We never ask for a card PIN, OTP or CVV outside the checkout screen, and delivery or collection stays itemised separately from the goods on your receipt.